Frequently Asked Questions
Yes, by accessing the Orders Placed section in your account, you can find out the status of your order at any time.
Yes, you can modify your order if it has not been processed. If you wish to modify it after it has been processed, contact us
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you have any doubts regarding delivery, do not hesitate to contact our Customer e-mail address firstname.lastname@example.org
Yes, you can remove any article(s) that you do not want from your shopping basket providing your order has not been processed.
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
You can currently shop in Spain
You can contact us through our contact page! We will be happy to assist you.
We offer the following payment methods: Visa, Visa electron, Mastercard and Paypal.
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
It can be sent to an address selected by you (home, work, etc. - never a PO Box).
Delivery times depend on the type of delivery selected. standard deliveries take 2 to 3 working days and express deliveries between 1 and 2 working days.
Home collection: After the request, we will send a courier to collect your package within 1-2 working days. Please log in and follow the steps listed in my account > returns.
REQUEST PICK-UP: Request the pick-up by clicking on the collection request button. You will receive a confirmation e-mail immediately.
PACK IT: Put the items (one per box) into the original package.
HAND OVER THE PACKAGE: Hand your box to the courier who will collect the package at the indicated address.
Items must be in their original condition
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
A return carried out within the appropriate timeframe will not incur any penalization. Nevertheless, the Customer must be responsible for shipping costs.
COUNTRYRATESPAIN (Península)3,95SPAIN (Baleares)3,95SPAIN (Canarias)25SPAIN (Ceuta y Melilla)25
The Customer shall have a maximum period of fourteen (14) calendar days from when they receive the product to inform us of their total or partial cancellation of the purchase product in conformity with applicable legislation.
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.
If you have paid by cash on delivery, we will transfer you the money to your bank account. To do this you will be asked your bank data to perform such income correctly.
Si, If you wish to exchange an item from home, you have to return the item and make a new purchase online.
You have 30 days to exchange from the shipping confirmation.