Home collection: After the request, we will send a courier to collect your package within 1-2 working days. Please log in and follow the steps listed in my account > returns.
REQUEST PICK-UP: Request the pick-up by clicking on the collection request button. You will receive a confirmation e-mail immediately.
PACK IT: Put the items (one per box) into the original package.
HAND OVER THE PACKAGE: Hand your box to the courier who will collect the package at the indicated address.
Items must be in their original condition
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
